Warranty / Aftersales Support

 

Elevating Excellence: SIBOASI’s Commitment to Quality & Customer Care

SIBOASI is recognised globally as a leading manufacturer of intelligent sports training equipment, trusted by players, coaches, clubs, and institutions across more than 100 countries.

At the core of SIBOASI’s philosophy is a commitment to innovation, reliability, and long-term customer satisfaction:

“To become the world’s most trusted and innovative brand in intelligent sports equipment.”

Every product is engineered for performance, durability, and precision—ensuring confidence with every use

Warranty Assurance

All SIBOASI products supplied in Australia are backed by a comprehensive 2-Year Manufacturer’s Warranty, covering both domestic and commercial use.

Each unit undergoes strict quality control and testing prior to dispatch to ensure optimal performance upon arrival.

In the unlikely event of a fault:

  • Replacement parts are supplied promptly following assessment
  • Dedicated aftersales support ensures fast resolution
  • Free shipping on replacement parts is provided to Australian customers

Warranty Claims Process

We’ve designed a straightforward and efficient process to support you:

  • Contact our team via the website or email to initiate your claim
  • Our support team will assess the issue and provide guidance
  • Claims should be reported within 14 days of delivery for initial inspection
  • Transit damage must be reported within 24 hours of receipt

If a return is required for repair:

  • Return shipping to our Melbourne service centre is the responsibility of the customer
  • We cover the cost of shipping the repaired product back to you

All claims are assessed by our technical team to ensure fair and accurate outcomes.

Australian Consumer Protection

As an Australian-owned business, all purchases are protected under the Australian Consumer Law (ACL).

This ensures your rights are fully supported, providing additional confidence when investing in SIBOASI equipment.

Global After-Sales Support

SIBOASI operates a dedicated global after-sales network, supporting customers across 100+ countries and regions.

With a full inventory of spare parts and technical expertise, support is always within reach.

For faster assistance, please provide your machine’s SN (Serial Number) when contacting support.

Support Hours:
8:00am – 5:30pm (Beijing Time)
Equivalent to AEST +2 hours

Contact Support

For international after-sales assistance:

WhatsApp: +86 189 2586 8159
Email: afterservice@siboasi.com.cn

For Australian enquiries, please contact:
Email: chris@siboasi.com.au

Built for Performance. Backed by Confidence.

At SIBOASI, we don’t just manufacture sports equipment—we deliver long-term performance, reliability, and support you can depend on.

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